Country, Language and Currency Settings
Chat Consult
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Delivery & Availability Guide
Understanding country-specific regulations and product availability for your orders.
About This Product
The availability of Chat Consult depends on your selected delivery country and local regulations.
Available
Products that can be shipped to your selected country without restrictions.
Not Available
Products with shipping restrictions due to local regulations.
Checking
Verifying product availability for your country.
Important Information
- Changing your country may affect product availability in your cart
- Medical products are subject to country-specific regulations
- Delivery times may vary based on your location
Frequently Asked Questions
Medical products are regulated differently in each country. Some products may require specific licenses or may not meet local regulatory requirements.
Once an order is placed, the delivery country cannot be changed. Please ensure you select the correct country before checkout.
Select your delivery country first. Products will show availability status with green checkmarks for available items and red crosses for restricted items.
Transform Box
One box, endless possibilities
Our Transform Box is a complete starter package designed to support you on your healthcare journey. It includes the essential products, guidance, and optional follow-up support you need to begin your treatment with confidence.
Delivered directly to your home, the Transform Box combines convenience with expert-approved solutions, helping you take the first step toward lasting change.
- Complete starter package
- Essential products included
- Expert guidance provided
- Optional follow-up support
- Discreet home delivery
Prescription Included
Everything you need, hassle-free
Your treatment includes everything, from your online consultation to delivery at your door. One simple price, no surprises, no hidden costs, no extra steps.
Our licensed doctors review your health questionnaire and issue your prescription if medically appropriate. Your order is then processed and delivered discreetly to you, all included in one transparent, all-in-one price.
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All-inclusive price
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Doctor's review
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Prescription included
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Free & discreet delivery
Video Consultation & Prescription
Specialist care included in the price
Before you can receive this product, you will first have a secure video consultation with a doctor who is experienced in transgender healthcare.
During this consultation, the doctor will review your medical history and personal needs. If the treatment is considered safe and suitable for you, a prescription will be issued immediately.
Your order will then be processed and delivered to you without any extra steps or hidden costs.
- Video consultation with a transgender care doctor
- Prescription included in the price
- Personalised and safe medical review
- No hidden fees
- Immediate prescription and order processing after approval
ID Check
Identity verification for your safety
In some cases, Transtoyou is required by law to verify your identity before we can process your order. This step mainly applies when ordering prescription medication or when you book a consultation with one of our doctors.
The process is simple and secure:
Upload ID
Upload a photo of your ID document (passport, driver's license, or national ID card)
Quick verification
Our verification system checks your details in minutes
Order proceeds
Once confirmed, your order or consultation can proceed without delay
Your data is secure
This step ensures that prescriptions are always issued and dispensed safely, and that treatments are delivered to the right person. All data is encrypted and handled according to EU privacy standards.
Prescription Process
Two ways to get your prescription
Certain treatments require a valid medical prescription. At Transtoyou you have two ways to proceed:
Use an existing prescription
If your doctor has already prescribed your treatment, you can upload the prescription file during checkout. Our team will review it and approve your order quickly.
Request a new prescription
If you don't have a prescription yet, you can arrange a short online consultation with one of our doctors. During this appointment the doctor reviews your health situation, and if medically appropriate, issues a prescription that will be used directly for your order.
Once the prescription is validated, your medication is dispensed by a licensed pharmacy and shipped discreetly to your address.
Order & Shipping Process
With prescription medication
When your treatment requires a prescription, the following steps apply:
Prescription check
After upload or online consultation, your prescription is verified by our team
Pharmacy preparation
Once approved, your medication is prepared at a licensed pharmacy
Discreet shipping
Orders are sent in plain, unbranded packaging to protect your privacy
Delivery time
Depending on your country, delivery usually takes 2–5 working days across Europe
You will always receive a tracking code by email to follow your shipment. If your prescription is not approved, no medication will be sent and you will be informed immediately.
Order & Shipping Process
Without prescription
For non-prescription products, such as supplements, wellness products, or nutrition items, the process is faster:
Immediate processing
Your order is confirmed as soon as payment is completed
Warehouse handling
Products are packed and prepared for shipment without prescription checks
Fast shipping
Orders are sent in discreet packaging and shipped with tracking
Typical delivery
Depending on your location, delivery normally takes 2–4 working days within Europe
This allows you to receive wellness and nutrition products quickly and securely, without additional steps.
Payment Options
Secure payment methods
At Transtoyou, all payments are processed securely and must be completed before your order can be shipped or your consultation confirmed.
Encrypted payments
All transactions are encrypted and processed immediately
Secure processing
No sensitive payment details are stored on our servers
Instant confirmation
You will always receive an email confirmation after successful payment
Note: Once your payment is received, your order moves directly to our doctors.
Filter Reviews
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Service
Language
English
9
Dutch
6
German
17
French
3
Spanish
1
Swedish
6
Portuguese
3
Finnish
8
Norwegian Bokmål
1
Romanian
1
Lithuanian
4
Estonian
6
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Doctor Consults
Connect with licensed doctors through our secure and flexible online services. Choose the consultation format that suits your needs.
Video Consult
Speak with a certified doctor in a secure video consultation and receive professional medical advice tailored to you.
Follow-Up Video Consult
Book a follow-up with the same doctor within 2 months of your most recent video consult and receive a reduced fee.
Document Upload Review
Submit lab results, test reports or other medical documents for professional review.
Medical Certificate
Get an official certificate for work, travel or school.
Secure & Confidential
All consultations are conducted by licensed medical professionals and protected by doctor-patient confidentiality. Your health information is encrypted and secure.
Benefits of Online Consultations
Request a Prescription
Need a prescription without ordering a product? Complete a short medical questionnaire and a licensed doctor will review your request. If approved, your prescription will be issued for use at any pharmacy of your choice.
Note
If you order a treatment that requires a prescription, the medical review is already included. You only need this service if you want a standalone prescription.
New Prescription
Get a new prescription after a medical review by our licensed doctors.
Repeat Prescription
Renew an existing prescription with a quick medical check.
Select Product for New Prescription
Choose Your Option
Prescription Only
Get only the prescription. You can use it at any pharmacy to purchase the medication.
Product + Prescription
Complete peace of mind: medical review, doorstep delivery, and a full refund if not approved.
Repeat Prescription Options
Standard Repeat
For regular medication renewals
Express Repeat
Fast-track renewal for urgent needs
Coming SoonBulk Repeat
Multiple months supply for convenience
Coming SoonRequirements for Repeat Prescriptions
- Previous prescription from us within 12 months
- No significant health changes
- Regular medication review completed
How It Works
- Complete a short medical questionnaire
- A licensed doctor reviews your request
- If approved, your prescription is issued
- Use it at any pharmacy of your choice
Important Information
All prescriptions are issued according to EU & UK medical guidelines.
While our prescriptions meet all medical requirements, some local pharmacies may not accept prescriptions from doctors based in another country.
If this happens, you can request an adjustment or clarification from our medical team at no extra cost.
Doctor Consult
Professional medical guidance
If you prefer medical guidance before ordering a product, you can book an online consultation with one of our doctors. This is an optional step that gives you professional advice before you decide to proceed with treatment.
During the consultation you can:
- Discuss your symptoms or health concerns
- Ask the doctor about treatment options
- Receive a prescription if the doctor finds it medically appropriate
Consultation formats available:
Video Call
Secure face-to-face consultation
Chat
Real-time text consultation
You choose a time slot that fits your schedule, and everything takes place online – no travel needed.
This service is designed for patients who would like to double-check their situation with a doctor before purchasing their treatment.
Share & Earn Points
Earn TTY Points by sharing content
Share quizzes, articles, treatments & products with your friends. When someone visits the page through your shared link, you earn 20 TTY discount points up to a maximum of 100 points per shared item!
How does it work?
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1
Share content
Click one of the share buttons (Facebook, X, LinkedIn, or copy the link)
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2
Friend clicks your link
Your unique tracking link is included automatically
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3
You earn points!
20 points per unique visitor, up to 100 points per shared item
Points & Rewards
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+20 points per visitor
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Max 100 points per item
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Unlimited items to share
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Use points for discounts
Fair Play Rules
To keep the system fair for everyone, we have a few simple rules:
- Only unique visitors count – clicking your own link doesn't work
- Each visitor can only trigger points once per shared link
- You must be logged in when sharing to earn points
- Points are awarded instantly when someone visits your link
Privacy & Data
Your privacy matters. We use a secure hash of visitor data to detect duplicates – we never store actual IP addresses or personal information of visitors. All tracking is fully GDPR compliant.
Free TTY Membership
Join for free and start saving
Create a free TTY account and earn discount points with every interaction. No subscription, no fees – just rewards for being part of our community.
Membership Benefits
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Earn TTY Points
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Up to 15% discount
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Share & earn rewards
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Exclusive offers
How do points work?
Earn points through various activities and use them for discounts on your orders:
- 10 points = 1% discount on your order
- Share content and earn 20 points per visitor
- Complete verifications for bonus points
- Special campaigns with extra rewards
100% Free, forever. No credit card required. No hidden fees. Just create an account and start earning points immediately.
Download our app
Transtoyou eHealth in your pocket
- Easily order medicines
- Schedule online consultations
- Track your treatments
- Medication reminders
- Safe and confidential
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Your Private Matters
All health information is only shared with professionals directly involved in your care, never sold and never used for marketing. Protected with advanced encryption and handled with full discretion.
The Best Support
Get instant answers anytime with our TTY Smart Assistant. Need personal help? During office hours you can also chat live with one of our team members.