Your Rights Under the GDPR
As a user of our platform, you have the following rights:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You can correct inaccurate or incomplete information.
Right to Erasure
In certain cases, you may request that we delete your personal data ("right to be forgotten").
Right to Restriction
You may ask us to limit the processing of your data under specific circumstances.
Right to Object
You can object to certain types of processing, such as marketing or profiling.
Right to Data Portability
You can request that your data be transferred to another provider in a structured, commonly used format.
Right to Withdraw Consent
If you've previously given consent, you can withdraw it at any time.
Right to Lodge a Complaint
You may contact your national data protection authority or the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).
Data Access via Your Account
Self-Service Data Access
You can access, download, and export your account and service-generated data directly through your Transtoyou dashboard.
Where technically feasible, you may also request that Transtoyou transmits this data to a third party designated by you, in line with applicable EU data access and portability rules, including the EU Data Act where relevant.
Go to DashboardHow to Submit a Request
If you don't want to use your rights via your Transtoyou account, you can send an email to privacy@transtoyou.com
Please include in your request:
- Your full name
- The email address linked to your Transtoyou account
- A short description of your request
Identity Verification
In some cases, we may need to verify your identity before processing your request. This ensures that no one else can access or delete your personal data.
When ID Verification May Be Required
If we cannot confirm your identity using your account details, we may ask you to provide a copy of a valid government-issued ID. This only happens when strictly necessary:
- When requesting access to medical records
- When requesting deletion of sensitive data
- When using a different email address than your account
We will inform you in advance if this applies to your request.
Response Time
Our Commitment
We respond to all GDPR-related requests within one month.
In exceptional cases, if the request is complex or involves multiple systems, we may extend this period by up to two additional months. If that happens, we will notify you within the first month.
Request Received
We acknowledge your request and begin processing
Verification (if needed)
Identity verification may be required for sensitive requests
Response Delivered
Within one month (or extended period if notified)
Contact
For any privacy-related question or concern, you can contact our internal privacy officer directly. We're here to help with any request, clarification, or concern you may have about your personal data.
Privacy Officer
For GDPR requests and privacy inquiries:
privacy@transtoyou.com
Data Protection Authority
Estonian Data Protection Inspectorate
Andmekaitse Inspektsioon
General Support
For other questions:
support@transtoyou.com
Your Privacy Matters
We're committed to protecting your personal data and ensuring you have full control over your information.
