Live Chat & Tickets

Our customer support team typically responds within 24 hours during business days. For urgent medical questions, doctor consultations are prioritized and usually answered within 48 hours.

Yes, you can attach images, PDFs, and other documents to your messages. This is especially useful for sharing prescriptions, medical documents, or screenshots of issues you're experiencing.

Absolutely. All messages are encrypted and stored securely. Only you and the assigned support staff or doctor can view your conversation. We follow strict GDPR guidelines for data protection.

For transparency and medical record-keeping purposes, messages cannot be modified or deleted after they are sent. This ensures a complete and accurate record of all communications.

General Support handles non-medical questions like orders, deliveries, payments, and account issues. Doctor Consultations are for medical questions and are handled by the licensed physician assigned to your order.

Yes, you can have multiple tickets open simultaneously. Each ticket is tracked separately, so you can manage different issues or questions independently.

You can close a ticket by clicking the close button in the ticket header. Once closed, the conversation is archived but remains accessible in your ticket history for future reference.

The translation feature automatically translates messages to your preferred language. This is helpful when communicating with support staff or doctors who may write in a different language.