Are there any hidden fees when placing an order?

No, all prices are transparent, including VAT and shipping costs, which are displayed at checkout. You will not be charged…

Can I order for someone else?

No, orders must be placed only for yourself. Attempting to order for another person or an animal is a violation…

Can I place an order without an account?

No, you must create an account to place an order. This allows you to track your order, manage your prescriptions,…

Can I place multiple orders at once?

Yes, you can add multiple products to your cart and complete a single checkout process. However, some medications may require…

Can I reorder a previous prescription?

Yes, you can easily reorder from your Order History. You may need to complete an updated medical questionnaire.

Can I schedule automatic reorders for my medication?

Yes, some medications and nutritional products can be set up as **subscriptions**, ensuring you never run out. You can manage…

Do I need an ID check to order medication?

Yes, ID verification is required for: • Hormone-related medications • Sleep medications • Pain medications • All transgender-related services ID…

How do I check my order status?

You can track your order status by logging into your account and navigating to Order History. Once dispatched, you will…

How do I place an order?

Placing an order with Transtoyou is easy: 1. Select your product or medical service and add it to your cart.…

How long does it take to process my order?

• For prescription medications: Processing time depends on the doctor’s approval, usually within 24 hours after that it will be…

How often do I need to complete the medical questionnaire?

For prescription medications, you may be required to complete a new medical questionnaire at set intervals to ensure continued suitability.…

What happens if my order is rejected?

If the doctor determines that the requested medication is not suitable for you, you will receive a full refund for…

What should I do if I entered incorrect information during the medical questionnaire?

If you made a mistake in your medical questionnaire, cancel your order in your account immediately. If your order has…

Who do I contact if I have an issue with my order?

If you experience any issues with your order, such as missing items, incorrect details, or delays, please contact our support…

Why is my order delayed?

Orders may be delayed due to: • Additional medical review by the doctor. • ID verification requirements for certain medications.…

Will I receive a tracking link for my order?

You can track your order status by logging into your account and navigating to Order History. Once dispatched, you will…